Privacy Policy 2018-01-22T20:43:35+00:00

Privacy Policy

1. Our Commitment to Privacy

In its effort to protect the privacy of its clients and of its website users, Hôtels Villegia (including Hôtel Chéribourg – Hôtel Le Victorin – Manoir des Sables – Spa Villegia – Golf Villegia) places great importance on controlling and managing the data shared on its website, whether for business or statistical purposes.

Our company undertakes to rigorously respect the privacy of the personal and non-personal information that it collects, as set out in this privacy policy (hereafter referred to as the “Policy”).

2. Application of the Privacy Policy

The Policy defines the way Hôtels Villegia collects, uses and protects the information voluntarily provided by its website users and automatically transmitted by their Internet servers. This Policy applies to the entire site www.hotelsvillegia.com as well as to the products and services offered by Hôtels Villegia.

The Policy also explains how to change or update your personal information and how to contact Hôtels Villegia with any questions, suggestions or comments.

Hôtels Villegia reserves the right, at any time, to change its Policy without prior notice. We recommend that you carefully read our Policy and consult it regularly.

3. Agreement with our Privacy Policy

When you use www.hotelsvillegia.com or book online, Hôtels Villegia deems that you have agreed to the terms and conditions of this Policy.

4. Collection of Information

Two types of information are collected on our website.

a) Personal Information

For the purposes of this Policy, the term “personal information” refers to any information enabling the identification of a person. Any action related to an online order, subscription, resumé submission, or contact form requires the voluntary transmission of your personal information. When this information is needed to process your request, you will be advised to this effect.

This information includes the following data collected by Hôtels Villegia:

  • First and last name
  • Street address
  • Email address
  • Telephone number
  • Credit card number

NB this list is not exhaustive and may be changed without prior notice.

b) Non-Personal Information

For the purposes of this policy, the term “non-personal information” refers to the anonymous information generally recorded by Internet servers, such as Internet Protocol address (IP address), date and time of access, as well as operating system and browser used.

Our visitors’ demographic statistics (age group, country, language of correspondence, etc.) and browsing habits (pages viewed, number of visits, length of consultation, etc.) are also considered non-personal information.

Hôtels Villegia primarily collects this type of information using cookies, or small data files that browsers install on a user’s hard drive when they first visit a website.

5. Use of Collected Information

The user data is collected to allow Hôtels Villegia to provide its services, as well as for the following purposes: advertising, analytics, contacting the user, interaction with external social networks and platforms, registration and authentication, handling payments, managing contacts and sending messages, remarketing and behavioural targeting.

a) Personal Information

Contact Information
The contact information voluntarily provided by the users of our website www.hotelsvillegia.com may be used for the following reasons: to send information about our company’s products and services; to contact them if necessary; to understand their needs; and to determine their satisfaction level using a survey.

b) Non-Personal Information

Cookies
The use of cookies allows Hôtels Villegia to compile statistics enabling it to analyze its website traffic and create online ads.

Analytic tool
Our company uses Google Analytics web analysis to better understand the web behaviour of those who use our website www.hotelsvillegia.com. We may use this data to improve our website’s structure. Google Analytics also allows us to determine our current or potential clients’ profiles with a view to improving our offer of products and services. To collect anonymous information and produce statistical reports, Google Analytics may use cookies, but without identifying you personally.

Advertising and remarketing
To promote its products and services on the Internet and increase traffic to its website, Hotels Villegia uses Google AdWords and Facebook Ads programs. These tools use cookies and other technologies to track and analyze data, assess content popularity, better understand the online activities of users and post targeted advertisements (taking into account the user interests, visited websites or demographics). Hôtels Villegia uses Google AdWords and Facebook Ads in order to better meet the needs of its customers and display ads that may interest them.

How to deactivate cookies
Any user can activate or deactivate the use of cookies by Google. To do so, visit https://support.google.com/accounts/answer/61416?hl=en. You can also opt out of interest-based or demographically targeted ads on Google by consulting the Google Ads Preferences Manager. When you deactivate these settings, ads are not blocked. They continue to appear, but are generally no longer connected to your interests, your demographic data or the websites you have visited.

6. Disclosure of Your Information

All information provided by users of our website, whether personal or non-personal, will be kept private. All Hôtels Villegia employees are required to comply with this Policy.

Use of this data is reserved for Hôtels Villegia and for the partners and suppliers with whom it conducts business. Information will be provided to these parties only if Hôtels Villegia considers that this disclosure is required for the provision of its products and services. In addition, when you purchase products from Hôtels Villegia on its website, your contact information will be disclosed to the company responsible for delivering your merchandise.

In no other case will the disclosure of your information to a third party be authorized. In the event that Hôtels Villegia needs to provide personal information to a party whose services are not used by Hôtels Villegia, you will be given prior written notification to this effect. Only your express consent can authorize such disclosure.

7. Third-Party Information Collection and Use

Some information, as defined in section 3b), may be collected by a third party. Hôtels Villegia uses statistics from certain social media, such as Facebook, and certain tools, such as Google Analytics, to collect data on its users and their browsing patterns. When this information is used for the personal purposes of Hôtels Villegia, it is protected under this Policy. These tools can, however, also collect information for their own use. In this event, your information is gathered, used and protected under their respective privacy policies: Facebook Privacy PolicyGoogle Privacy Policy.

8. Protection of your Informatiom

We make every reasonable effort to safeguard the security of the personal information provided by our website users. An in-house technician oversees the operation of our server as well as the forms used for our website. Furthermore, Hôtels Villegia has adopted appropriate security measures to protect its clients against the loss or unauthorized use of their personal information, including credit card data.

9. Withdrawal and Correction of Your Personal Information

To withdraw your name from Hôtels Villegia email lists or to change personal information you have provided, please send us a request by email at marketing@hotelsvillegia.com.

10. Questions or Comments

Our company encourages you to send us information requests, suggestions or comments related to this Privacy Policy. We can be contacted by email at marketing@hotelsvillegia.com at any time.

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